Lip Balm #1 Mint
Product Details
Web ID: 10225412 days ago
So bad, please bring back the old ingredients
So bad.. I’ve been using this lip balm for years, took me so many years to find the best lip balm for extremely dry lips. This lip balm was the best in the market. They recently changed their formula, when I contacted them, they didn't tell the truth about changing the formula, I still have my old lip balm to compared. I’m so disappointed :(
Customer review from kiehls.com.au
1 month ago
I should have believed the reviews...
It's not even as good as drugstore. I had not tried the old formula. I popped into the shop to grab my birthday gift balm for the first time and it's not good at all. I had to buy something to get it so I grabbed the mint and while the mint scent is nice, the balm is drying, slick and then gone - not a bit moisturizing making it not nice at all. I'll use it up, mostly as a cuticle balm after oil, but would never buy it again. I saw the reviews and thought people were being dramatic, but no they weren't. This was my first time trying this too. Not a great impression to say the least. It's definitely overpriced for the lack of quality moisturizing.
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center1 month ago
Hello there! We're sorry to hear about your experience with the Scented Lip Balm #1 in Mint. We're committed to providing high-quality, moisturizing lip care, so we'd like to understand what happened in your case. Could you please contact us directly at 1-800-543-4572 (10 AM - 7 PM EST daily) so we can gather more details about your purchase and offer potential solutions? We value your feedback and want to make things right!
2 months ago
from West River , Md
GenderFemale
Mint!!
Love the mint flavor!! So glad they brought it back!
Recommends this product
Customer review from kiehls.com
2 months ago
Mint flavor
[This review was collected as part of a promotion.] So happy you brought back the MINT flavor lip balm!! I will be buying lots of tubes now!!
Customer review from kiehls.com
3 months ago
New formula terrible - don't buy!!!
I've been using this lip balm for years and it's the only product that works to stop my lips from drying. I recently bought one and noticed immediately that my lips were feeling drier and drier with every use - I just knew something had to have changed. Checked the back against my old tube and yep, they changed key Ingredients. I can't use this new formula it's terrible and leaves my lips extremely dry, way worse than if I just don't use balm. What a waste of money and so disappointing I'll have to find a new product now. I also used to use their lip mask which was the best product around but to my frustration they discontinued it. There's nothing left for me with keihls, they've lost a regular customer here.
Customer review from kiehls.com.au
4 months ago
Age25-34
Terrible new formula
I’m so disappointed with the change in formula. I’ve been using Kiehls #1 Lip balm for over 5years now and after my most recent order (which of course I didn’t read the ingredients list, because why would I when it’s been working amazingly well for so long) I am disappointed to find the new formula isn’t nearly as good. It’s also questionable as to why there isn’t any obvious labels stating the change, that would help bring awareness to us long time users who may choose not buy multiples just for them to get wasted
Customer review from kiehls.com.au
4 months ago
New formula. Terrible.
This is not the original formula and should be renamed to 2024
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center4 months ago
Hello there K357! It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing.
5 months ago
from California
Age35-44
GenderFemale
Lip balm #1
I used to use kielhs lip balm all the time- my recent order the formula was different and it dried out my lips and chapped them worse than they were before application. Don’t approve of the new lip balm formula!
Customer review from kiehls.com
Response from kiehls.com
Consumer Care Center5 months ago
We are sorry to hear about the experience you had with [Product]. We would like to speak with you directly about it. Please give us a call @ 800-KIEHLS-2 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference # 38137733. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.