A Bit More Long Slot Toaster
Product Details
Web ID: 17247691 month ago
I inconsistent toasting
I bought this model and wish I”d read some of the review before buying it. I thought I was buying a high end toaster, but it has been very in consistent. It seemed to work OK in the beginning, now we can’t get a toasty slice - it just comes out warm even after repeated “bit more” tries. Then, the temperature selector lever broke off. I purchased at end of January this year from this website. Can you help me get a refund or replacement?
Customer review from breville.com
Response from breville.com
Customer Service28 days ago
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
2 months ago
The Breville Burnster
I bought this toaster and we gave it every chance. It can’t toast a piece of bread evenly and mostly burns it. Large pieces don’t cook in the center do to a gap in the elements. I called to return it and their solution was to send me the same toaster. It’s a flawed design!! They can keep sending me new ones and they keep not working. Don’t buy the toaster.
Customer review from breville.com
Response from breville.com
Customer Service2 months ago
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
2 months ago
disappointed
My toaster oven that I bought in 1992 finally gave in and I came across this toaster and thought it would be great for my family as we toast bread/bagels every day. I received it as a "gift" to myself. Initially, it worked great. Now it has been 4 months, it started to burn the sliced bread or bagel if i use the "a bit more" funcion. I now use the lowest setting to prevent burning the edges of the bagel and stopped using the "a bit more" function for the sliced bread as it would just burnt. The crumb tray is great but there are still lots of crumbs that within the toaster after I empty the tray and I would unplug and use a soft brush like the "basting" brush trying to brush the crumbs out. It trips the GFI intermittently. It happened again this morning and I saw a bit of the burn marks insdie the toaster and not sure where it came from as I was only toasting sliced bread. Now I am reluctant to plug it back in. I wish I had read the review before purchasing. I was only going by the "brand" name. Very disappointed. I gave two stars because it was great when it worked.
Customer review from breville.com
Response from breville.com
Customer Service2 months ago
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
4 months ago
Good toaster but some parts are inferior for their usage
Great Toaster but within a month of using it, the browning handle broke off. It was made of plastic which seems absurd as it's a constant moving part and should be made from metal. We contacted Breville and they were very helpful with a replacement. Very nice to deal with. Overall the toaster is a good product but the browning switch needs to be redesigned
Customer review from breville.com
5 months ago
Not living up to Breville
We thought since my mom's Breville has been so good for ten years, I would splurge on a decent toaster (instead of buying a cheap one every 2 years). This one, however, isn't great. We eat a lot of big pieces of sourdough, so I thought a big slot would help but it's really just underwhelmingly designed. The elements are too hot, so the setting at "2" is under toasted, while slightly above "2" is burnt. (Don't know why it even goes up tot "5"!)
Customer review from breville.com
Response from breville.com
Customer Service5 months ago
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
6 months ago
4 slice toaster
I bought a Breville toaster and I regret it
Customer review from breville.com
Response from breville.com
Customer Service6 months ago
Thank you for taking the time to post your review. If there is something in particular that you need help with regarding your appliance, please feel free to send us an email to askus@breville.ca or call us at 855.683.3535. We'll be happy to help you from there.
6 months ago
Only Lasted Two Years - Very disappointed
While this toaster worked it was fantastic. I also have the kettle which is amazing too. Unfortunately, after only two years the toaster died, one of the sides had a flash of fire and then that side stopped working all together. It doesn't seem safe to keep using. For the price, two years isn't very long at all. Very disappointed.
Customer review from breville.com
Response from breville.com
Customer Service6 months ago
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
7 months ago
Useless. Had to return it.
I thought I was getting a high quality toaster I could use for our homemade loaves, but we could not find a setting that would make it toast properly. All through the range, the bread would be warm but not toasted. When we got to the highest settings, the bread would come out either burned, or burned at the top and not toasted for the rest. I very rarely return purchases, but had to return this. Most expensive useless toaster I have ever seen. I gave Breville a second chance and bought a Die-cast Smart Toaster (2 long slices), and that one works very well. @Breville, I think you should consider retiring this model. It is a reputation killer.
Customer review from breville.com
Response from breville.com
Customer Service7 months ago
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.