Sensitive Daily Moisturizing Cream, 1.8 oz
Product Details
Web ID: 607718Love
I have been using this for a couple of weeks and so far, I'm loving it! It plumps up and calms my mature skin. I have not used the old formula, which many reviewers seemed to have loved. However, I noticed that old formula had denatured alcohol and some other stuff that I wouldn't have wanted. This new version has great ingredients smells good to me. FYI, the ingredients listed on the web page still reflect the old version, which did cause me some confusion. The box I bought contained the correct ingredients for what was in the bottle.
Customer review from burtsbees.com
Hate the Smell
What’s with the new formula? I hate the smell !!! It’s horrible I had finally found a product that works with my calming my Rosacea and now it’s back! :(
Customer review from burtsbees.com
Response from burtsbees.com
Thank you for your loyalty and feedback, Mariar. While we're glad our Sensitive Solutions Calming Day Lotion worked well for you, we're sorry the new formula didn't provide the same scent or results. We want to find a solution for you, so please call us at 800-849-7112 and mention #250129-000365. We hope to help you soon.
Variable quality/smell
It's either a great or a terrible. I just started using this lotion last winter and finally found something that matched what I was looking for and didn't make my skin peel or break out. After a couple bottles I bought a new one and it smelled totally rancid, like when my cooking oil goes bad. I returned that bottle and bought a different one at a different store, being sure to smell it first. It was fine. Then I ordered one online and it took smelled rancid. I don't know what the deal is but this is really annoying. It either smells pleasantly natural or like putrid, rancid oil.
Customer review from burtsbees.com
Response from burtsbees.com
Thanks for bringing this to our attention, and we're sorry to hear about your experience with our Sensitive Solutions Calming Day Lotion. So we can assist with this matter, please call us at 800-849-7112 with #250103-000576. We look forward to connecting with you.
Love it!
It's a nice and light lotion that spreads well and sinks in, not just laying on top of your skin. It's all I use on my face, along with BB facial cleanser.
Customer review from burtsbees.com
Sensitive Solutions Calming Day Lotion
I love this light, but effective moisturizer. It never breaks my skin out.
Customer review from burtsbees.com
Horrible
My friend got me this as a gift and I was very disappointed when i squirted it it was a gel like liquid that came out with little white pieces in it. I tried shaking it and that didn't work either.
Customer review from burtsbees.com
Response from burtsbees.com
No wonder our Calming Day Lotion didn't win you over. We're sorry about the separation and appreciate your feedback. We aim to do better and hope you'll allow us to assist with this matter. Please call us at 800-849-7112 and mention reference number 240923-000825. Talk to you soon.
Itching
Made my skin itch and caused instantaneous cold sore breakout. Do a small streak test!
Customer review from burtsbees.com
Response from burtsbees.com
Thank you for letting us know, as we're deeply sorry to hear about your experience with our Sensitive Solutions Calming Day Lotion. We want to help you, so please call our team at 800-849-7112 and provide this reference number: 240821-000511. We hope to talk soon.
Pills Badly
This is very moisturizing and does not irritate my skin which is very prone to eczema breakouts. However, it is the only moisturizer I have ever used that pills so badly! Whether it has been a few minutes or as I'm applying it, it starts to rub off and pill from any disturbance. Very disappointing since I was so happy it didn't make my skin sting or itch.
Customer review from burtsbees.com
Response from burtsbees.com
Thanks for sharing your experience with our Sensitive Solutions Calming Day Lotion. We're sorry to hear you had to deal with it coming off and understand how disappointing this can be. So we may help, please connect with us at 800-849-7112 and mention reference number 240430-000872. Hope to hear from you soon.