Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

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EAN	9781491580813
Last Scan	Mar 28 2023 at 8:34 PM
Description	In this updated second edition (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results. Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word.
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